Ordering From Us

By placing an Order, you agree to be bound by the Terms and Conditions as detailed under T & C . These do not affect your statutory rights. Any contract created by placing an order with us will be governed by English law.

Important: All prices quoted on this site are in - £ - GB Pounds Sterling (GBP)

Prices listed include VAT (UK sales tax @ 20%) which is payable only on UK & EU purchases* on the prices shown on the web site. (*unless you are VAT registered in an EU country outside the UK, and can supply valid VAT registration details).

No VAT is payable on all other Export purchases, however they will be subject to local customs duty and sales tax applicable in the destination country (Please check with your local customs authorities for more details). Duty is payable to the courier on or prior to delivery of the goods; who will have already paid these in advance on your behalf to clear customs - they may also add a brokerage fee for this service - we cannot be responsible for this. We do our best with the use of the correct tariff codes and paperwork to minimise this liability - however; these charges are completely outside of our control. Under no circumstances can we under value goods on paperwork to reduce Customs and duty charges. This constitutes fraud and has serious implications for us. Please do not ask us to do so.

Ordering

We accept orders via our website, by email, telephone, fax and post. All web orders are acknowledged and availability of goods confirmed; unless previously discussed. We aim to ship all orders within 24 hours of receipt of order; assuming the goods are in stock and allowing for Weekends and Business holidays; though at busy times of the year ( Christmas, Easter and Bank Holidays) we do not guarantee this; and therefore, would request that any urgent order is clearly marked as such; so, we will do our best to fulfil your order. If goods are out of stock , we will let you know promptly; and will advise, to the best of our knowledge, how long they are likely to be and the options open to you as a result. If you wish to wait, we accept your order and await our delivery and ship as soon as they arrive. If your order can be partially completed but for a few small items; we can arrange for these to follow; usually by post at an agreed additional cost. Please Note: All orders placed via our website are charged immediately, by our UK secure online payment service provider : SagePay

Carriage and delivery

All carriage charges are based on what it costs us (we do not intend to profit on carriage charges) - this includes insurance and packing charges. We prefer to use UPS and Royal Mail for the dispatch of our goods - though we will endeavour to accommodate your preferred carrier.Delivery times quoted are our best estimates of the service offered by our couriers and we shall not be held liable for any consequential loss or damage resulting from failure to meet these times.

Warranties

All our equipment (unless stated otherwise) is brand new unopened goods; supplied with an UK warranty; which is, as standard 12 months; though some manufacturers do offer longer: full details on the product descriptions.

Goods that are Faulty within the warranty period will therefore need to be returned to Robert White Photographic Ltd in the UK to be sorted - unless advised otherwise - at the customers cost.

Please contact us before returning faulty goods; so, we can advise of the correct paperwork etc required. We reserve the right to replace / refund / repair goods under warranty. Goods returned faulty within 10 days in as new condition in their original packaging with all the components intact will be replaced or the monies refunded; up to 28 days the goods will be replaced or the monies refunded at our discretion; after 28 days or in soiled condition will be repaired under warranty. Robert White shall not be liable for any consequential loss or damage resulting from the supply of goods or services or their failure, malfunction or unsuitability or any circumstances beyond our reasonable control.

Waste Electrical and Electronic Equipment Regulation 2006

The Waste Electrical and Electronic Equipment (WEEE) Directive is now UK law. The legislation aims to make producers pay for the collection, treatment and recovery of waste electrical equipment.  The regulations also mean that suppliers of equipment like high street shops and internet retailers must allow consumers to return their waste equipment free of charge.
The amount of WEEE we throw away is increasing by around 5% each year, making it the fastest growing waste stream in the UK.
1 Much of the UK’s WEEE ends up in landfill, where the lead and other toxins it contains can cause soil and water contamination. This can have a harmful effect on natural habitat, wildlife and also human health.
2 Many electrical items that we throw away can be repaired or recycled.  Recycling items helps to save our natural finite resources and also reduces the environmental and health risks associated with sending electrical goods to landfill. 
Distributors of new Electric and Electronic Equipment (EEE) have a part to play in reducing the amount of WEEE going into landfill sites.

Robert White Photographic  Ltd is obliged under these regulations to offer our customers free take-back of their WEEE on a like-for-like basis when they buy a new Electrical or Electronic product from us.

For example, if a customer bought a new camera from us we would accept their old camera  and prevent it going into a landfill site by disposing of it safely. Customers must return their WEEE item to us within 28 days of purchasing their new item. 
Under the WEEE Regulations, all new electrical goods should now be marked with the crossed-out wheeled bin symbol shown below:

Goods are marked with this symbol to show that they were produced after 13th August 2005, and should be disposed of separately from normal household waste so that they can be recycled.